Last updated on 4/4/2018
THE TERMS AND CONDITIONS SET FORTH BELOW (the "Terms") GOVERN YOUR USE OF THIS SITE (AS DEFINED BELOW) AND THE SERVICES (AS MORE FULLY DESCRIBED BELOW) MADE AVAILABLE TO YOU ON OR THROUGH THIS SITE (the "Services"). THESE TERMS INCLUDE ALL OTHER FREEDOMPOP TERMS, CONDITIONS AND POLICIES WHICH ARE REFERENCED IN THESE TERMS AND ACCESSIBLE VIA HYPERTEXT LINK FROM THESE TERMS, OR OTHERWISE AVAILABLE ON THE SITE. THESE TERMS ARE A LEGAL CONTRACT BETWEEN YOU AND FreedomPop EU Limited. TRADING AS FREEDOMPOP("FreedomPop", "we" or "us") AND GOVERN YOUR ACCESS TO, AND USE OF, THE FREEDOMPOP WEBSITE LOCATED AT THE URL: UK.FREEDOMPOP.COM AS WELL AS ALL ASSOCIATED FREEDOMPOP SITES, SUBDOMAINS, MOBILE APPLICATIONS AND PRODUCTS, LINKED TO UK.FREEDOMPOP.COM BY FREEDOMPOP, ITS PARENTS, AFFILIATES AND SUBSIDIARIES (THE "Site"). ALL REFERENCES TO "SITE" INCLUDE ANY FREEDOMPOP SOFTWARE THAT FREEDOMPOP PROVIDES TO YOU, INCLUDING WITHOUT LIMITATION, IN A MOBILE APPLICATION OR EQUIPMENT). IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THIS SITE, ANY SERVICES MADE AVAILABLE THROUGH THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITE. YOUR USE OF THIS SITE OR SERVICES SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW.
If you register for a "beta" FreedomPop Account or other pre-release version of the Site and Services ("Beta Release"), you acknowledge and agree that the Beta Release may contain, in FreedomPop's sole discretion, more or fewer features or different licensing terms than a subsequent commercial release version of the Site and/or Services that may be offered. You further acknowledge and agree that any "beta" FreedomPop Account will convert to a commercial release version FreedomPop Account upon the launch date of the Site and Services to the public ("Public Launch Date"). If you do not wish to continue using the Site or Services after the Public Launch Date, you may contact FreedomPop to terminate your subscription to the Services in accordance with the terms set forth below in the section titled "Termination". While FreedomPop generally intends to distribute commercial release versions of the Site and Services, FreedomPop reserves the right not to release later commercial release versions of any Beta Release. Without limiting any disclaimer of warranty or other limitation stated in these Terms, you agree that any Beta Release is not considered by FreedomPop to be suitable for commercial use, and that it may contain errors affecting its proper operation.
Services and Equipment.
We currently offer the following Services, in each case on a prepaid monthly subscription model (unless another payment or subscription model if made available to you at the time you purchase the relevant Service):
- "Broadband Service" consisting of mobile broadband Internet connectivity provided by FreedomPop;
- "Value Added Services" consisting of additional premium services or features provided by FreedomPop that enhance the Broadband Service and which may include for example, guaranteed data speed;
- "Other Services" consisting of other services which you may purchase from FreedomPop, but which are provided by FreedomPop's third party service providers and which may include for example, security and data storage features).
In order to use the Broadband Service and Value Added Services, you are required to purchase Equipment made available by FreedomPop. You will not be able to use the Broadband Service or Value Added Services without the Equipment. You do not need to purchase Equipment in order to use the Other Services. From time-to- time in its sole discretion, FreedomPop may permit you to lease Equipment instead of purchasing it. Please visit our Service Plan, Equipment and Payment Terms to learn more about Equipment. "Equipment" means mobile broadband usb modems, wireless hotspot devices, and/or any other equipment, and associated software and other technology included in such equipment, made available to you by FreedomPop, its licensors or third party service providers for use in connection with the Broadband Service and Value Added Services.
These Terms form a legally binding contract between you and FreedomPop. By using the Site and Services, you affirm that you are at least 13 years of age. If you are under the age of 13 years, you may not access or use the Site or Services without the consent of your parent or legal guardian and his or her agreement to these Terms on your behalf and his or her agreeing to take full responsibility for your compliance with these Terms; by agreeing to these Terms, your parent or legal guardian agrees to make all required payments for the Services on your behalf. You agree that you and/or your parent or legal guardian are fully able and competent to enter into the terms, conditions, obligations, representations, and responsibilities set forth in these Terms, and to abide and comply with these Terms. The Site and Services are not intended for people under the age of 13. FreedomPop may terminate these Terms and your use of the Site and Services without notice if FreedomPop, in its sole discretion, believes that you are under the age of 13.
General Use Restrictions.
FreedomPop provides content and Services through this Site. Certain information, documents, products and services provided on and through this Site, including content, logos, graphics, images, software, technology, know-how (together, the "Materials") are provided to you by FreedomPop and are the copyrighted and/or trademarked work of FreedomPop, its licensors or third party service providers, or are otherwise subject to FreedomPop's, its licensors' or third party service providers' other intellectual property or other proprietary rights, including without limitation, patent and trade secret rights.
FreedomPop grants you a limited, personal, revocable, non-sublicensable, non-transferable and non-exclusive license to access and use the Materials solely as necessary to use the Site and Services for your personal use in accordance with these Terms. Except for the license set forth in the preceding sentence above, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Materials in any manner. In addition, your use of Other Services may be subject to third party terms which will be made available to you in connection with your purchase or other use of Other Services.
This limited license terminates automatically, without notice to you, if you breach any of these Terms. Upon termination of this limited license, you agree to immediately destroy any downloaded or printed Materials. Except as stated herein, you acknowledge that you have no right, title or interest in or to this Site, Services or any Materials.
Some Services may require or allow you to download software, software updates or patches, or other utilities and tools onto your computer or mobile device (collectively "FreedomPop Software"). Subject to your compliance with these Terms, FreedomPop grants you a limited, personal, revocable, non-transferable, non-sublicensable, non-exclusive license to use the FreedomPop Software, in object code form only, solely for the purpose stated by FreedomPop at the time the FreedomPop Software is made available to you and in accordance with these Terms. Your use of the FreedomPop Software may also be subject to the terms of an end-user license agreement. You may not sublicense, or charge others to use or access the FreedomPop Software. You may not translate, reverse engineer, reverse compile or decompile, disassemble, or otherwise attempt to discover the source code of the FreedomPop Software, or make derivative works from or of the FreedomPop Software (other than to the limited extent permitted by applicable law). You may not modify the FreedomPop Software or use it in any way not expressly authorized in writing by FreedomPop. You understand that FreedomPop's introduction of various technologies may not be consistent across all platforms and that the performance of the FreedomPop Software and the Services may vary depending on your computer or mobile device. From time-to-time, FreedomPop may provide you with updates or modifications to the FreedomPop Software. You understand that certain updates and modifications may be required in order to continue using the FreedomPop Software and the Services. FreedomPop and its third party licensors expressly reserve ownership of all intellectual property rights applicable to the FreedomPop Software. All rights not granted herein are expressly reserved; there are no implied rights. The license granted to you in this paragraph shall immediately terminate (without any notice to you) if you breach any of the terms set forth in this paragraph. In addition, your use of third party software made available to you in connection with Other Services, may be subject to third party terms which will be made available to you in connection with your purchase or other use of Other Services.
FreedomPop Software Obtained From the Apple App Store
If any FreedomPop Software that you download, access and/or use runs on Apple's iOS operating system:
- That FreedomPop Software may only be accessed and used on a device owned or controlled by you and using
Apple's iOS operating system, and only in accordance with Apple's usage rules published in its App Store
terms of service;
you acknowledge and agree that:
- Apple has no obligation at all to provide any support or maintenance services in relation to that FreedomPop Software. If you have any maintenance or support questions in relation to that FreedomPop Software, please contact us, not Apple, using the contact details in these Terms of Service;
- except as otherwise expressly set out in these terms, any claims relating to the possession or use of that FreedomPop Software are between you and us (and not between you, or anyone else, and Apple);
- in the event of any claim by a third party that your possession or use (in accordance with these terms) of that FreedomPop Software infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim; and
- although these terms are entered into between you and us (and not Apple), Apple, as a third party beneficiary under these terms, will have the right to enforce these terms against you;
- you represent and warrant that:
- you are not, and will not be, located in any country that is the subject of a United States Government embargo or that has been designated by the United States Government as a "terrorist supporting" country; and
- you are not listed on any United States Government list of prohibited or restricted parties; and
- if that FreedomPop Software does not conform to any warranty applying to it, you may notify Apple, which will then refund the purchase price of that FreedomPop Software (if any) to you. Subject to that, and to the maximum extent permitted by law, Apple does not give or enter into any warranty, condition or other term in relation to that FreedomPop Software and will not be liable to you for any claims, losses, costs or expenses of whatever nature in relation to that FreedomPop Software or as a result of you or anyone else using that FreedomPop Software or relying on any of its content.
Using the Site and Services.
You need not register with FreedomPop to simply visit and view the Site. However, in order to use any Services accessible through the Site, you must register with FreedomPop for a FreedomPop account (a "FreedomPop Account") and receive a password.
If you wish to register for a FreedomPop Account, you must submit the following information through the FreedomPop registration page on the Site: your name, email address and postcode. We may also ask you to create a user name and password. You may also have the ability to provide additional optional information, which is not required to register for a FreedomPop Account but may be helpful to FreedomPop in providing you with a more customized experience when using the Site and Services. (You may in the future, also be asked to provide additional information (e.g., a phone number) in connection with your purchase of Services). Once you have submitted your FreedomPop Account registration information, a FreedomPop administrator shall have the right to approve or reject the requested registration, in the FreedomPop administrator's sole discretion. If your FreedomPop Account is approved, you will be sent an e-mail that contains a password that will allow you to log-on to the Site using that password (the "FreedomPop Password") to complete the FreedomPop Account registration process. You are responsible for providing and maintaining truthful, accurate, complete and current information (including identity and payment information) in connection with your FreedomPop Account. You may also be provided with, or asked to create, separate accounts and passwords to access Other Services that you purchase or otherwise access through this Site.
You are responsible for maintaining the confidentiality of your FreedomPop Password and any Other Services passwords (collectively, "Passwords"), and you are responsible for all activities that occur using your Passwords. You agree not to share your Passwords, let anyone else access your Passwords or do anything else that might jeopardize the security of your Passwords. You agree to notify FreedomPop if any of your Passwords is lost, stolen or disclosed to an unauthorized third party; if there is any unauthorized use of your Passwords; or if you know of any other breach of security in relation to this Site or Services.
By using this Site, you represent and warrant that all the information that you provide when registering for a FreedomPop Account and otherwise through the Site is accurate, complete and up to date. You may change, correct or remove any information from your FreedomPop Account by either logging into your FreedomPop Account directly and making the desired changes or by using the Support feature on our Site.
Purchases and Payment Terms.
You are not currently required to pay FreedomPop any fees to simply access the Site. Except to the extent FreedomPop may permit you to use a specified allocation of Broadband Services free of charge for a limited period, you will be required to pay fees to access and use the Services. Please visit our Service Plan, Equipment and Payment Terms to learn about the different fee structures and payment plans that we offer for the Services.
Subscription Credit Terms
FreedomPop Subscription Credit can only be applied to the future billing of your current FreedomPop subscription and is non-transferrable to another subscription, another account or another person. FreedomPop Subscription Credit cannot be applied toward one-time purchases such as Top-Ups. FreedomPop Subscription Credit cannot be applied toward the purchase of hard goods such as mobile phones, SIM cards or accessories. You agree that FreedomPop Subscription Credit may be granted in lieu of refund to payment method. FreedomPop Subscription Credit is a virtual currency with no monetary value, and cannot be refunded nor converted to cash. Subscription Credit may be granted, applied, expired or revoked by FreedomPop at any time, with or without reason, at FreedomPopâs sole discretion.
By using the Site and Services, you consent to receive electronic communications from FreedomPop. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Site and Services. These electronic communications are part of your relationship with FreedomPop. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements that such communications be in writing.
Third Party Content.
Certain information and other content may be provided by third party licensors and service providers of FreedomPop ("Third Party Content"). The Third Party Content is, in each case, the copyrighted and/or trademarked work of the creator/licensor. You agree to only display the Third Party Content on your personal computer or mobile device solely for your personal use. You acknowledge and agree that you have no right to download, cache, reproduce, modify, display (except as set forth in this paragraph), edit, alter or enhance any of the Third Party Content in any manner unless you have permission from the owner of the Third Party Content. TO THE EXTENT PERMITTED BY LAW, FREEDOMPOP DISCLAIMS ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, REPRESENTATIONS AND CONDITIONS WITH REGARD TO THIRD PARTY CONTENT, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Communicating with Other Services Users.
As part of the Services, FreedomPop may enable you to communicate with other users of the Services. You will be solely responsible and liable for all your communications with other users. You acknowledge and agree that FreedomPop does not control the content of user communications, and does not guarantee the accuracy, integrity, quality or suitability of such communications. FreedomPop does not pre-screen user communications. To the extent permitted by applicable law, FreedomPop may, but is not required to, monitor the communications of users and may in its sole discretion, edit or delete any content and/or restrict a user's ability to communicate content through the Services. By using any communications feature, you understand that you may be exposed to content that is offensive, indecent or objectionable, and your use of such features is solely at your own risk and FreedomPop have no responsibility or liability to you in connection therewith. You should exercise common sense and appropriate caution before communicating any of your own personal information or other confidential information to another Services user, and FreedomPop has no responsibility or liability to you in respect of your decision to make your personally identifiable information or other confidential information available to other Services users and what those users may do and what those users do with that information.
Links to Third Party Sites.
FreedomPop provides links to the Third Party Sites to you as a convenience, and FreedomPop does not verify, make any representations or take responsibility for such Third Party Sites, including, without limitation, the truthfulness, accuracy, quality or completeness of the content, services, links displayed and/or any other activities conducted on or through such Third Party Sites. We are not liable for any harm you suffer as a result of visiting Third Party Sites or using Other Services. Without limiting the foregoing, by permitting you to purchase Other Services through this Site, FreedomPop is not endorsing Other Services or the provider of Other Services, although FreedomPop may receive payment from Other Online Service providers for purchases made on this Site. You access Third Party Sites and use Other Services at your own risk. You should use your common sense, exercise reasonable caution and carry out your own due diligence before visiting Third Party Sites or purchasing any Other Services.
To the extent that you purchase any Other Services through the Site, we may in our sole discretion, offer to reasonably assist you in resolving any dispute or claim that you have with the Other Services provided, but we are under no obligation to do so.
When using this Site and Services, you agree not to without limitation: (a) defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others; (b) use racially, ethnically, or otherwise offensive language; (c) discuss or incite illegal activity; (d) use explicit/obscene language or solicit/ post sexually explicit images (actual or simulated); (e) post or transmit anything that exploits children or minors or that depicts cruelty to animals; (f) post or transmit any copyrighted or trademarked materials without the express permission from the owner; (g) disseminate any unsolicited or unauthorized advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes', or any other form of such solicitation; (h) use any robot, spider, scraper or other automated means to access the Site or Services; or (i) take any action that imposes an unreasonable or disproportionately large load on our infrastructure or the infrastructure of our third party service providers.
This list of prohibitions provides examples and is not complete or exclusive. Please visit our Acceptable Use Policy to learn more about how you are permitted to use the Services. Also, your use of Other Services may be subject to additional terms, policies and restrictions which will be made available to you in connection with your purchase or other use of such services. FreedomPop reserves the right to terminate your use of the Site and Services with or without notice for any action of yours or using your current login details that we determine is in breach of these Terms of Service (or other documents referred to in these Terms of Services or disruptive to this Site or to any other user of this Site and/or Services. If FreedomPop terminates your access to the Site and/ or Services as a result of your breach of these Terms, any applicable third party terms or your breach of applicable laws, you will not receive any refund for fees that you have paid or owe to us. You acknowledge that unauthorized use of any Materials, Third Party Content or Services contained on, or accessible from, this Site may violate certain laws, rules and regulations.
FreedomPop may report to law enforcement authorities, and its third party service providers, any actions that may be illegal or otherwise in breach of these Terms, and any reports it receives of such conduct. When legally required or at FreedomPop's discretion, FreedomPop will cooperate with law enforcement agencies and its third party service providers in any investigation of alleged illegal activity on this Site, involving the Services or on the Internet.
You agree to indemnify FreedomPop from and against any and all reasonable costs, damages, liabilities and claims (including, without limitation, reasonable legal fees and costs) that FreedomPop incurs as a result of your breach of these Terms of Service, the Acceptable Use Policy or any illegal activity undertaken by you using the Services or using your login details. Without limiting the foregoing, the terms and conditions provided to you in connection with your purchase or other use of Other Services may contain other terms regarding your responsibility and liability. You should read those terms carefully.
"FreedomPop" is a trademark of FreedomPop in the United States of America. Other trademarks, names and logos on this Site or in the Services and Equipment are the property of their respective owners.
Unless otherwise specified in these Terms, all information and screens appearing on this Site, including documents, services, site design, text, graphics, logos, images and icons, as well as the arrangement thereof, are the sole property of FreedomPop, CopyrightÂ© 2011 to 2012 FreedomPop.
All rights not expressly granted herein are reserved; there are no implied rights. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or under a duly authorized license.
FreedomPop will use commercially reasonable efforts to establish and maintain administrative, technical and physical safeguards in connection with FreedomPop's internal data center facilities, servers, networking equipment, and host software systems that are within FreedomPop's reasonable control, and that are used to provide the Services, that are designed to: (a) protect the security and integrity of the FreedomPop network; (b) guard against anticipated threats or hazards to the security and integrity of the FreedomPop network; and (c) protect against the accidental or unauthorized access, use, alteration or disclosure of any of your information that you may provide to FreedomPop in connection with your use of the Services. The safeguards will be at least equal to the generally accepted security standards within the information technology industry. You are solely responsible for taking your own steps to back-up your information, and for routinely archiving your information.
Intellectual Property Infringement.Notification:
FreedomPop respects the intellectual property rights of others, and we ask you to do the same. FreedomPop may, in appropriate circumstances and at our discretion, terminate Services and/or access to this Site for users who infringe the intellectual property rights of others. If you believe that your work is the subject of copyright infringement and/or trademark infringement and appears on our Site, please provide FreedomPop's designated agent with the following information:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled on the Site, and information reasonably sufficient to permit FreedomPop to locate the material;
- Information reasonably sufficient to permit FreedomPop to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright and/or trademark owner, its agent, or the law;
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
FreedomPop's agent for notice of claims of copyright or trademark infringement on this Site can be reached as follows:
1100 Glendon Ave. Suite 700
Los Angeles, CA 90024
Disclaimer of Warranties.
Neither the Materials nor Third Party Content have been verified or authenticated in whole or in part by FreedomPop, and they may include inaccuracies or typographical or other errors. FreedomPop does not warrant the accuracy, appropriateness or timeliness of the Materials or Third Party Content contained on, or accessible from, this Site.
When you pay to use any of our Services, we warrant that such Services will comply with the description provided to use at the point of purchase and that such Services we provided will be provided with reasonable care and skill.
FreedomPop has no liability for any errors or omissions in the Materials or Third Party Content or Site whether provided by FreedomPop, our licensors or third party service providers.
Without limiting the foregoing, the terms and conditions provided to you in connection with your purchase or use of Other Services may contain other terms concerning warranties, including disclaimer of warranties. You should read those terms carefully.
Limitation of Liability.
Nothing in these Terms shall limit or exclude our liability to you:
- for death or personal injury caused by our negligence;
- for fraudulent misrepresentation; or
- for any other liability that may not, under English law, be limited or excluded.
Subject to this, if you are a consumer and not a business user, in no event shall we be liable to you for any business losses.
If you are a business user, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses arising from: (i) the use or inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iv) statements, content or conduct of any third party on the Service; or (v) any other matter relating to the Service, and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable and shall not exceed the total fees paid by you for the Services
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
Local Laws; Export Control.
FreedomPop controls and operates this Site and provides the Broadband Service and Value Added Services from its headquarters in the United Kingdom. The Other Services are controlled, operated and provided from various locations by the relevant third party service provider. The Materials, Third Party Content and Services may not be appropriate or available for use in all locations. If you use this Site or access any Services outside the United Kingdom, you are responsible for following applicable local laws, rules and regulations and for complying with applicable export control laws of the United Kingdom and other countries. Unless you are notified otherwise, the Services are only available to you if you live in the United Kingdom.
If you send or transmit any communications, comments, questions, suggestions, or related materials to FreedomPop, whether by letter, email, telephone, or otherwise (collectively, "Feedback"), suggesting or recommending changes to the Site, Services, Equipment, Materials or Third Party Content, including, without limitation, new features or functionality relating thereto, all such Feedback is, and will be treated as, non-confidential and non-proprietary. You hereby irrevocably assign all right, title, and interest in, and FreedomPop is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, and all associated intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You understand and agree that FreedomPop is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.
Dispute Resolution General.
If you violate these Terms, FreedomPop may terminate and/or suspend your access to this Site and Services without notice. FreedomPop prefers to advise you of your inappropriate behaviour and to recommend any necessary corrective action. However, certain violations of these Terms, as determined by FreedomPop, may result in immediate termination of your access to this Site and Services. If any of these Terms is found to be inconsistent with applicable law, then such term shall be interpreted to reflect the intentions of the parties, and no other terms will be modified. FreedomPop's failure to enforce any of these Terms is not a waiver of such term. These Terms are the entire agreement between you and FreedomPop and supersede all prior or contemporaneous negotiations, discussions or agreements between you and FreedomPop about this Site, Services and Equipment.
These Terms and any other related terms and conditions shall be governed by the laws of England.
You may stop using the Site and Services at any time, by ceasing to access the Site or otherwise ceasing to use the Services. However, most Services are set up as recurring prepaid charges. Your subscription for Services will continue until you terminate your Services via your logged-in account or by using the Support feature on our Site. Following your voluntary termination of the Services, you will not be entitled to receive any refund of prepaid fees, although you will be able to continue using the Services until the end of the monthly (or other periodic) subscription period for which you have paid.
In addition to the termination rights set forth above in these Terms, FreedomPop may at any time, for any or no reason, in its sole discretion and without prior notice to you: (a) suspend or terminate your use of the Site or any Services; and/or (b) suspend or cease to provide the Site or any Services in their entirety.
All terms and conditions of these Terms which by their nature are intended to survive, will survive the termination of your use of the Site and Services, including, without limitation, all terms which address the protection of FreedomPop; its licensors' and third party service providers' intellectual property rights; disclaimer of warranties; limitations of liability; representations; and assignments made by you; and your payment and indemnification obligations.
If you have any questions about these Terms or otherwise need to contact FreedomPop for any reason, you can reach us by using the Support feature on our Site.
To contact FreedomPop for a complaint, please click here