Configuring your APN settings

Published 27/05/2016 10.30 PM   |    Updated 18/04/2019 05.59 PM
Your FreedomPop SIM card should perform an auto-configuration for your phone. However, in rare cases the APN may not set properly and will require manual configuration. If you are having issues with establishing an internet connection, you may need to manually register these settings for your device.
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What is an APN Setting?


APN stands for Access Point Network. It's the setting that allows the network towers we have acces to, communicate with your smartphone device. If APN Settings are configured properly, you will have a data connection on your phone. Your FreedomPop SIM card should perform an auto-configuration for these settings. However, in rare cases, the APN may not set properly and will require manual configuration. If you are having problems establishing an internet connection, you may need to manually configure these settings.

Please keep in mind, our SIMs are compatible with GSM unlocked smartphones, running 8.0+ and Android 4.1+.


Android Steps

Step 1: Open your Settings app and tap on Mobile Networks. (Different phones have a different path. Some phones may require tapping "More" first. If your phone doesn't match what you see here, do to a Google search for your device name and the phrase "APN steps" to find your APN settings. For example, if you have a Pixel phone, search the phrase "Pixel APN steps".)

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Step 2: Tap on the Access Point Names option. This is how your FreedomPop phone will connect to the mobile network. (If you cannot tap on Access Point Names, this probably means your device is locked to a specific carrier. Remember, only unlocked phones work with our SIM cards.)

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Step 3: Tap the "+" symbol to add a custom APN. On some phones you may see ADD instead of a "+" symbol.

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Step 4: Under APN, type in "three.co.uk". Under NAME enter "FreedomPop" . Leave the other sections blank.

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Step 4: Tap on Save and then go back to the previous menu. Tap on the newly added FreedomPop APN, to select it.

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Step 5: You should be able to see the LTE signal on your device (at the very top, in the notification bar). Disable WiFi & Open a web browser to confirm that your connection has been established.

Finished! You have completed APN configuration. If you are reading these steps on your phone, click here to download the FreedomPop application. You will be directed to the Play Store. If you are reading these steps on your computer, open the Play Store on your phone and search for "FreedomPop Messaging". Install it to begin calling and texting.

Click here to learn how to use your phone after you have completed APN configuration steps, this includes steps for connecting to WiFi, calling, texting, downloading applications and more.



iPhone Steps

Is your iPhone running operating system 12.0?
If so, your APN configuration steps will be different. Click here to review APN configuration steps for your 12+ iOS device.


Step 1: Turn your phone on and tap on the Safari web browser. To setup your phone, you can only use Safari.

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Step 2: Tap the website bar at the top of the screen. Type in the website address freedompop.com/iosapn.

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Step 3: Tap on the Select Country button. Select your location (United States) from the list of options.

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Step 4: Tap on Done after you have selected your location (United Kingdom).

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Step 5: Tap on the Select Product button. Select your product (LTE SIM) from the list of options.

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Step 6: Tap on Done after you have selected your FreedomPop product (LTE SIM).

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Step 7: Now select, Create APN, to complete the APN configuration process.

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Step 8: You should be able to see the LTE signal on your device (at the very top, in the notification bar). Disable WiFi & Open a web browser to confirm that your connection has been established.

Finished! You have completed APN configuration. If you are reading these steps on your phone, click here to download the FreedomPop application. You will be directed to the App Store. If you are reading these steps on your computer, open the App Store on your phone and search for "FreedomPop Calling and Texting". Install the app to begin calling and texting.

Click here to learn how to use your phone after you have completed APN configuration steps, this includes steps for connecting to WiFi, calling, texting, downloading applications and more.



APN Configuration - iPhones running 12.0+

To Configure APN settings on your iPhone running operating system 12.0 or newer, complete the following steps:

Tap on Settings, then General.

Tap on Profile.

Remove any existing profiles. Tap on the profile, then tap on Remove Profile.

Now you’re ready to download the updated FreedomPop APN profile. Using only the Safari application, go to freedompop.com/iosapn. Tap the Country and Product fields, and select United Kingdom and LTE SIM card. Next, tap on Create APN. Confirm that you would like to install the new profile.

Now you will need to go back to the Profile section of your phone’s Settings, and activate the new profile.

Once again, tap on Settings, then General, then on Profile.

Tap on the new FreedomPop profile.

Tap on Install, in the top right corner.

Tap on Install once again.

Finally, tap on Done.

Finished! You have completed APN configuration. Test your data connection to be sure the setting change has worked.

If you are reading these steps on your phone, click here to download the FreedomPop application. You will be directed to the App Store. If you are reading these steps on your computer, open the App Store on your phone and search for "FreedomPop Calling and Texting". Install the app to begin calling and texting.



What Happens Next


Once APN settings are configured, reboot the phone. Simply turn it off, wait about 15 seconds, then turn it back on again. You will then need to download the FreedomPop application.

This application is required for calling and texting to work. To learn more about using your device, please click here. This article will teach you how to make a call or send a texts message.

If you have any additional questions, please click here to learn how to get in touch with us.

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