SIM Card Error

Published 27/05/2016 10.30 PM   |    Updated 07/09/2018 07.03 PM

If you are getting a SIM card error after putting your FreedomPop SIM card into your phone, there are a couple of things you can do to resolve the problem.


Make sure the phone is compatible with the SIM

Your device must be GSM carrier unlocked. This means if you got your phone from a carrier, you have to contact the carrier to have them officially unlock it. If you bought the phone from a manufacturer instead of a carrier, (for example, buying an iPhone directly from the Apple store), then your device may already be unlocked. If your device is locked to a carrier, then you cannot use the FreedomPop SIM card.

Please keep in mind, our SIMs are compatible with GSM unlocked smartphones, running iPhone 8.0+ and Android 4.1+.

If you try to configure APN settings on your phone but you do not see the option to enter a new APN name (or the option is greyed out and you cannot tap on it) this means your device is locked.

Tap Settings and then Cellular, and finally Cellular Data Options, on your iPhone to check. If the option "Cellular Data Networks" is not there, your device is probably not compatible.

Tap Settings, then Mobile Networks, then APN on Android to check. If the option "Access Point Names" is not there, your device is probably not compatible.


Complete these steps to resolve the error

First, your phone will need to be SIM-unlocked to work on our service. If your SIM card is not being recognized by your phone, follow these steps:

  1. Toggle airplane mode on/off.
  2. Restart your phone.
  3. Remove your SIM card from the SIM card tray and then put the SIM card back. Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone or from another phone manufacturer, it might not fit properly.
  4. Power on your phone.

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